All orders will be dispatched within 2 business days after the purchase is complete. (Please allow extra processing days during sales and holiday seasons)
We carefully inspect each piece to make sure it is in perfect condition before shipping. Please inform us within 3 days upon receiving the order if your jewellery is damaged due to delivery handling or faulty.
If you'd like to insure your package from damage or loss during the delivery, we offer the Route shipping protection insurance option at checkout for both domestic and international orders.
For orders over $100 AUD
- Free Express Shipping with signature
(1-3 business days for Metro Areas, allow extra 1-2 business days for Regional areas)
For orders under $100 AUD
- Standard Shipping with signature: $10 AUD
- Express Shipping with signature: $15 AUD
We ship with FedEx Priority service (around 3 business days)
Orders over $250 AUD - Free
Orders under $250 AUD - $30 AUD
Orders over $250 AUD - Free (FedEx Priority)
Orders under $250 AUD
- $15 AUD (Australian Post 5-12 business days)
- $30 AUD (FedEx Priority around 3 business days)
*Additional duty may apply upon delivery. ALIX YANG is not responsible for these costs.
* $40 extra shipping cost will be deducted from the refund if the parcel gets returned back to us.
* Any redelivery or redirection may incur extra shipping cost, please email us at firstname.lastname@example.org
* ALIX YANG is not responsible for the loss or damage of the items during delivery.
Exchanges & Refunds1. For faulty items: must email us (email@example.com) within 5 days from the date of receiving the order. If you are purchasing for someone else as a gift, please do check the jewellery upon receiving first.
2. We can offer a refund/exchange when accompanied by the original jewellery box and the sale confirmation email within 14 days from the date of delivery. Please email firstname.lastname@example.org
* We do not offer refund/exchange for the following condition (no exception can be made):
- Final sale items
- Earrings for hygienic regulations, no exceptions can be made
- Items that have been worn or altered.
- After 14 days from the date of delivery (according to the tracking)
* Orders placed with a promo code or during a sale can only be exchanged, or refunded as store credits.
3. All issues including fading plating after wearing will NOT be considered as faulty items unless we have found many fading issues from the same production batch.
Please do understand that the colour of plating jewellery is not permanent, that's why we offer re-plating services for your beloved pieces. Please read our replating policy HERE.
Refund/exchange will not be processed until the items are successfully delivered to us.
4. ALIX YANG reserves the right to refuse any returns if it doesn't meet our policy. If the return is deemed unacceptable, it will be returned to the customer at the customer's own expense
5. We do not pay for the return shipping unless the products are faulty upon receiving (must contact us within 3 days) or the wrong products being sent.
6. If the return is eligible, refunds will be applied back to the original form of payment, excluding shipping costs and duties.
7. If a refund is made on an order purchased with a promo code with a minimum order requirement: the remaining pieces must have a subtotal over the minimum order value to retain the discount, otherwise the discount value will be deducted from your refund. The promo codes can only be redeemed once and cannot be transferred to any exchanges or used on a subsequent order.