Shipping
Within Australia
Orders over $100 AUD - Free express shipping
Orders below $100 AUD - $10 AUD for standard, or $15AUD for express
Read our Shipping Policy here.
International
Orders over $250 AUD - Free express via DHL
Orders below $250 AUD - $15 AUD for EMS Standard (New Zealand only) or $30 AUD for DHL Express
Read our Shipping Policy here.
Returns & Exchanges
We can offer you a return or exchange for items in their original and unused condition within 14 days from the date of purchase. This excludes earrings unless faulty.
More details here.
FAQ
Do you offer warranty?
Yes! A 1-year warranty applies to all items purchased directly from alixyang.com.
Can I get my order gift wrapped?
Every piece you order will come in one of our signature ALIX YANG jewellery boxes.
If you wish to add a gift message, please leave a note on your order or email us at info@alixyang.com with your order number.
How do I find my ring size?
We've made finding your ring size simple!
Click here for some easy instructions that will help you make sure your ring is the perfect fit.
What is your returns process?
If you wish to return or exchange an item, please email us at info@alixyang.com.
Once your return is received, we will process your exchange or refund within 3 business days.
For our full Returns Policy, click here.
Premium packaging
When the package is just as nice as what's inside. Every piece comes in one of our signature jewellery boxes.